Return & Refund Policy
Effective Date - 10 Jan. 2026:
At Boss Surgico, we take pride in supplying and distributing high‑quality stainless steel Surgical Instruments, Dental Instruments, and Veterinary Instruments. Customer satisfaction is important to us, and this Return & Refund Policy is designed to be fair, transparent, and compliant with standard industry practices.
1. Eligibility for Returns:
You may request a return under the following conditions:
1- The item received is Defective, damaged, or manufactured with a fault.
2- The item received is incorrect or does not match the confirmed order.Due to the nature of medical, dental, and veterinary instruments, returns are subject to strict quality and safety checks.
2. Non‑Returnable Items:
For hygiene, safety, and regulatory reasons, we do not accept returns for:
1- Instruments that have been used, sterilized, altered, engraved, or customized.
2- Items damaged due to improper use, mishandling, or normal wear and tear.
3- Clearance, discounted, or custom‑made orders, unless defective upon arrival.
3. Return Request Timeframe:
1- Return requests must be submitted within 3-7 days of receiving the order (depending on the agreement or invoice terms).
2- Any damage or discrepancy must be reported within 48 hours of delivery, along with clear photos or videos as evidence.
3 -Requests made outside this timeframe may not be eligible for return or refund.
4. Return Process:
To initiate a return:
1. Contact our support team at **[Insert Email / Contact Info]** with your order number and reason for return.
2. Provide **clear images or videos** of the product and packaging.
3. Our team will review your request and provide **return authorization** if approved.
4. Once approved, the item must be shipped back to us in its **original packaging**.
Returns sent without prior approval may not be accepted.
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## 5. Refunds
* Upon receiving and inspecting the returned item, we will notify you of approval or rejection.
* Approved refunds will be processed within **7–10 business days**.
* Refunds will be issued via the **original payment method**, unless otherwise agreed.
* Shipping, customs duties, and handling charges are **non‑refundable**, unless the return is due to our error.
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## 6. Replacements & Exchanges
* If the product is confirmed to be defective or incorrect, we may offer a **replacement or exchange** instead of a refund.
* Replacement items will be shipped after inspection and approval of the returned product.
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## 7. International Orders
For international shipments:
* Customers are responsible for **return shipping costs, customs clearance, and duties**, unless the return is due to a mistake on our part.
* Boss Surgico is not responsible for delays caused by customs authorities.
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## 8. Shipping Responsibility
* Customers must ensure returned items are **securely packed** to avoid damage during transit.
* We recommend using a **trackable shipping method**. Boss Surgico is not liable for lost or damaged return shipments.
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## 9. Quality Assurance
All instruments are inspected before dispatch. Minor cosmetic variations that do not affect performance are not considered defects.
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## 10. Policy Updates
Boss Surgico reserves the right to **modify or update this policy at any time** without prior notice. Changes will be effective once posted on our website.
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## 11. Contact Us
For any questions regarding returns or refunds, please contact:
**Boss Surgico**
Email: [Insert Email]
Phone/WhatsApp: [Insert Contact Number]
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By placing an order with Boss Surgico, you agree to this Return & Refund Policy.