At Boss Surgico, we are committed to ensuring your orders are delivered safely, on time, and with complete transparency. Whether you are located within Pakistan or in an international market, our goal is to provide reliable logistics and excellent service from order confirmation to final delivery.
???? Order Processing:
Order Confirmation: Once your order is placed and payment is received/confirmed, our team will begin processing it within 1–3 business days.
Quality Check & Packaging: All Surgical / Dental Instruments undergo a thorough quality inspection. Each item is carefully cleaned, polished, and securely packed to prevent damage during transit.
Customized Packaging: We offer customized packaging options for bulk orders or special client requirements to ensure product integrity.
???????? Delivery within Pakistan:
- Courier Partners: We work with reputable domestic couriers to deliver orders nationwide.
- Delivery Time: Generally 2–7 business days, depending on the delivery location.
- Tracking: Shipment tracking details will be shared once the order is dispatched.
- Charges: Delivery charges vary based on the weight and size of the order. Free or discounted shipping may be available for bulk or premium clients.
- Delivery Support: Our customer service team is available to assist with delivery updates, queries, or special arrangements.
???? International Delivery:
Global Shipping Partners: We use trusted international logistics providers for sea and air freight to major destinations worldwide.
1- ✈️ Air Freight
Faster Delivery: Usually 3–10 business days (depending on destination and customs clearance).
Recommended For: Time-sensitive or small-volume shipments.
2- ???? Sea Freight
- Economical Option: Delivery times vary by destination — typically 15–45 days.
- Recommended For: Large orders or heavy shipments.
3- ???? Customs & Import Regulations:
Documentation: All international shipments include standard export documentation such as Commercial Invoice, Packing List, Certificate of Origin, and other required paperwork.
Import Duties & Taxes: Import duties, taxes, or customs clearance charges (if applicable) are the responsibility of the buyer unless otherwise agreed.
Compliance: Boss Surgico ensures compliance with export regulations and packaging standards for medical instruments.
4- ???? Order Tracking & Support
- Tracking Access: Once shipped, you will receive a tracking number and link via email or message.
- Customer Support: For assistance with delivery status, customs questions, or special notes, our logistics team is available at [contact email/phone].
5- ???? Delivery Policies & Returns:
- Address Accuracy: Please ensure your delivery address is correct at the time of order placement. Corrections after dispatch may cause delays.
- Damaged Items: If products arrive damaged, please contact us immediately with photos and shipment details so we can assist with a replacement or solution.
- Back Orders & Delays: In case of delays due to stock, customs, or unforeseen logistics issues, we will notify you promptly with revised delivery timelines.
At Boss Surgico, reliable delivery is part of our commitment to quality — ensuring your medical instruments reach you safely, professionally, and on schedule.